The vice-president and general manager of Totalline Transport wants to eliminate late appointment fees in delivering to one of Canada's premier electronic shops - Electronics International. Totalline Transport is hired by suppliers of electronics goods to deliver to retailers. The vice-president sees an opportunity to solve the problem of congestion in the parking lot of Electronics International's warehouse and eliminating unnecessary soft .....more

Focusing on the "hollowing out" debate: Whether foreign takeovers of Canadian corporations are beneficial to the Canadian economy. The president and chief executive officer of Trimac Corporation, describes the strategic direction in which he is taking the company. Then the company announced a strategic repositioning. The board of directors and management concluded that in order to maximize shareholder value, Trimac had to focus on the profitable .....more

A recently hired co-ordinator of a cross-docking facility has been assigned the task of designing an efficient layout for the facility, assessing the equipment requirements and workflows, and training and supervising the floor staff. Since this is his first managerial position, he is eager to prove himself. He wants to show senior management that they were correct in their decision to hire him, despite his young age. A long-term employee seems determined .....more

John Moser is assigned the task of instilling "quality thinking" throughout the firm. He begins by trying to identify what poor quality is currently costing. Hopefully, he can develop a strategy to improve quality in the firm.